What is included
- Driver and connection check
- Install on the computers that need it
- Scan to email or folder set up where supported
- Test print and scan with you
Printer support
Printer not printing? We will get it working for everyone who needs it.
Printers fail in boring, expensive ways: a driver after an update, a Wi-Fi change, scan to email that stopped overnight. We find the cause, fix it on every computer that needs it and test printing and scanning before we close the job.
No contract needed. Scope and price confirmed before any work starts.
Sounds familiar?
- The printer shows offline on some computers but not others
- Scan to email or scan to folder stopped working
- A new printer arrived and nobody has set it up
- Every Windows update seems to break printing
How it works
From your first message to a tested fix.
Tell us the symptoms
Which printer, which computers and what happens. A photo of the error helps.
Remote check first
Many printer faults are drivers, queues or network settings we can fix remotely.
On-site if needed
Hardware faults, cabling or a new installation are booked as an on-site visit.
Tested before we close
A test print and scan from the computers that need them, and a note of what changed.
Good to know
- We cannot repair a printer that needs manufacturer parts; we will say so and help you choose a replacement.
- Consumables such as toner are not included unless agreed.
Printer support: common questions
Can you fix a printer remotely?
Often, yes. Driver, queue and network problems are usually fixable remotely. If the fault is physical, we book an on-site visit.
Do you set up new office printers?
Yes. We install the printer on your network, connect the computers that need it and set up scanning where the printer supports it.
Do I need a support contract?
No. Printer help is a one-off job. Scope and price are confirmed before any work starts.
Which printers do you work with?
Common business brands such as HP, Brother, Canon, Epson and Kyocera. Tell us the model and we will confirm.
Ready when you are.
Tell us what is going on. A real person confirms the next step, scope and price before any work starts.
Irish based · security, privacy and quality by design
Your information deserves controlled handling.
We minimise the information collected, restrict access by role and keep accountable delivery records. Customer solutions are designed for EU-region primary data hosting; any service-specific processor, exception or transfer safeguard is identified during scope.
ISO/IEC 27001:2022Information security management
ISO/IEC 27002:2022Security control guidance
ISO/IEC 27701:2025Privacy information management
ISO/IEC 27018:2025Cloud personal-data protection where relevant
ISO 9001:2015Quality management
EU GDPRData-protection principles and obligations
Our delivery framework is aligned with relevant EU GDPR principles, ISO/IEC 27001:2022 information-security practices and ISO 9001:2015 quality-management practices. Alignment does not represent independent Nexus Digital certification. Data location is confirmed for each production service before an EU-only commitment is made.
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