Privacy notice

Who we are

Nexus Digital Ireland (“Nexus Digital”, “we”, “us”) is the controller of the personal data described in this notice. Our registered office, and our postal address for written correspondence, is 26 Kirwan Court, Kirwans Lane, Galway City, H91 W7Y8 (not open to visitors). You can contact us about privacy by calling 089 263 5532, emailing privacy.nd@nexusdigital.ie or through our contact page.

What we collect

• Enquiries and requests: your name, email address, phone number, company name, the service you are interested in and the message you send us.
• Customer accounts: the details needed to create and secure your portal account, such as your name, business email address, role and sign-in and security records.
• Service records: support tickets, onboarding tasks, quotes, orders, invoices, supplier and procurement records, and any documents you upload to the portal.
• Payments: payment status and references. Card details are entered directly with our payment provider, Stripe, and are never stored by us.
• Technical data: security and error logs. To protect our forms from abuse we keep only a one-way keyed hash of your network address, not the address itself.

Please do not send passwords, access credentials or payment-card details in an enquiry or support request.

Why we use it and our legal basis

Who we share it with

We do not sell personal data. We share it only with service providers who process it on our behalf under written contracts, including:

• Supabase (database, authentication and file storage)
• Vercel (website hosting)
• Google (optional public website analytics through Google Analytics 4 and Tag Manager, after analytics consent)
• Stripe (payment processing)
• Amazon Web Services (reading invoice documents that customers upload for supplier and spend management)

If you choose to contact us on WhatsApp, your messages are also handled under WhatsApp’s own terms and privacy policy. We may also disclose data where the law requires it.

International transfers

We design customer solutions for primary data hosting in the European Union. Where a provider processes data outside the European Economic Area, we rely on an adequacy decision or the European Commission’s Standard Contractual Clauses to protect it.

How long we keep it

We keep enquiries for as long as needed to respond and follow up, and delete them when they no longer serve that purpose. We keep customer and service records for the life of the customer relationship and for as long afterwards as needed to resolve queries or claims. We keep accounting and tax records for six years, as Irish tax law requires.

Your rights

You have the right to access your personal data, and to ask us to correct it, delete it, restrict or object to its use, or give it to you in a portable format. Where we rely on consent, you can withdraw it at any time. To exercise a right, email privacy.nd@nexusdigital.ie or contact us using the details above; we will respond within one month.

You also have the right to complain to the Data Protection Commission at dataprotection.ie.

Cookies

Our cookie policy explains the cookies and similar technologies we use and how to change your choices.

Changes to this notice

We will update this notice when our processing changes. The effective date at the top shows when it was last revised.